Help Centre

Frequently Asked Questions

Tulix is a person-to-business (P2B) payments mobile app, facilitating payments by individuals both locally and abroad for the purchase of goods and services offered by businesses located in Kenya.

Furthermore, Tulix will allow users to allocate funds to specific individuals (beneficiaries), and go as far as limiting fund usage to specific categories or merchants.

Yes. Tulix is a Kenyan product for all Kenyans globally whether home or away.

No. You can register on Tulix using any number that you're able to receive SMS messages on.

At the moment, you can only make payments using Tulix to businesses in Kenya. We will be expanding into new African markets soon. Send us an email to hello@tulix.app to suggest new markets that you're interested in.

No. But we're working on adding new payment channels soon.

A beneficiary is a Tulix user who has been added to a benefactor's Tulix App account in order to make payments using allocations.

A benefactor is a Tulix user who adds people to his or her account as beneficiaries on the Tulix App so they can make payments using allocations with funds from their Tulix wallet.

N/B: One can be both a beneficiary and benefactor.

You need an Android or iOS smartphone to download the Tulix App. You'll need to have a valid email address and phone number that can receive SMS notifications in order to sign up

You also need to provide a valid, government issued identification document e.g. ID card, passport, drivers license or residence permit for identity verification as per KYC requirements.

Tulix is an Antler portfolio company based out of Nairobi, Kenya. For more information, please check out our About Us page.

The Tulix App is currently available in the Apple App Store and Google Play Store. However, we're currently in closed beta and are onboarding our waitlist users first.

Yes. You can pay a business Paybill or Till Number from anywhere in the world.

Yes, you can make a payment at any time of the day.

If you’d like a merchant or a beneficiary to receive the payment confirmation, enter their email address when confirming the payment and they will be notified.

The app is currently only available on mobile phones. Future versions will support other devices.

Absolutely yes! We are building the app based on user needs. If there is a feature that you would like us to take into consideration, please reach out to us via email at hello@tulix.app and let us know.

If the merchant you're trying to pay is not currently available, please use the 'Enter Merchant Details' button and manually enter the details. We'll save the details after you successfully complete your transaction.

The Tulix Wallet is your own unique and personal wallet that every Tulix user has on the app. Using the wallet, a user is able to load funds and make payments to businesses in Kenya using mobile money.

Currently, you can make payments of between KES 10 and KES 150,000 per transaction.

You will receive an in-app confirmation as well as e-mail notifications to the registered email address on the app.

No. Tulix is not a remittance service or a money transfer service. Tulix facilitates Person-to-Business payments. However, you can add beneficiaries to make payments using allocations funded from your wallet.

Allocations are funds in a Tulix benefactor’s wallet balance that have been set aside for their beneficiaries to use to make payments to businesses.

You can currently purchase airtime for yourself or another person on Safaricom, Airtel & Telkom networks in Kenya. On the app, use the payment category, Airtime and follow the prompts.

Yes. You can update your personal information in the “Account Settings” tab on the app.

As long as you have entered the correct payment details of the business, you should see the payment status marked as "success", on your transaction history on the app.

You will also receive an in-app confirmation and an email notification that contains the payment status and transaction reference to confirm that the business has received your payment.

No. Merchants are not charged to receive payments using Tulix.

No. The app is only available in English at the moment. Support for more languages shall be rolled out in future.

Yes, at present, the app requires a data connection in order to function. We are planning to develop a USSD version that will not require a data connection.

We work with licensed institutions to credit and debit funds on the Tulix Wallet. These 3rd parties have the necessary safeguards in place to guarantee the safety of your funds at all times.

No, we don't store your financial information on the app. This is an extra security measure to ensure the safety of your financial information when using Tulix.

Our support e-mail is support@tulix.app and you can reach us there in case of any queries around your transactions or other issues with the app.

Payment through Tulix is intended to be seamless and instant, with Tulix forwarding funds immediately to user-specified merchants once instructions are issued. This makes reversal of transactions difficult.

Please refer to our Terms and Conditions for more information on erroneous transactions.

If you believe that you have made a payment in error, you may contact us within thirty (30) minutes after you initiated it at support@tulix.app and we will attempt to contact the merchant and recover the funds. However, we can’t guarantee the same as per our Terms and Conditions.