On the homepage under the section "Latest activities" you'll always see each wallet top up

If the merchant you're trying to pay is not currently available, please use the 'Enter Merchant Details' button and manually enter the details. We'll verify & save the details after you successfully complete your transaction.

Our support e-mail is support@tulix.app and you can reach us there in case of any queries around your transactions or other issues with the app.

For urgent requests, please message us via WhatsApp at +1 302 314-0099

Payment through Tulix is intended to be seamless and instant, with Tulix forwarding funds immediately to user-specified merchants once instructions are issued. This makes reversing transactions difficult.

If you believe you've made a payment in error, you may contact us within thirty (30) minutes via support@tulix.app and we will attempt to contact the merchant and recover the funds. However, we can’t guarantee the same as per our Terms and Conditions. Please refer to our Terms and Conditions for more information on erroneous transactions.

We charge 1.5% of the total amount paid as transaction fees.

If you're having difficulty logging into your Tulix send us an email at support@tulix.app.

For urgent requests, please message us via WhatsApp at +1 302 314-0099

We only support mobile money payments and payments to banks in Kenya

If you're having difficulty logging into your Tulix send us an email at support@tulix.app.

For urgent requests, please message us via WhatsApp at +1 302 314-0099

We're happy to process a refund request as per our Terms of Service.

Please contact us at support@tulix.app with the error or difficulty you're facing and we will have a team help you resolve the problem.